Error #103
This error means that the entered password could not be checked online (e.g. if the account already exists).
This could have happened due to a timeout of our server or a slow internet connection. Can you simply try the
installation again and possibly (for testing purposes!) simply use a different e-mail address as login? The
best thing to do is to reboot your PC once before reinstalling it. Another reason could be the “intermediate
spark” of any antivirus solution.
If it does not work repeatedly, we recommend uninstalling the antivirus program as a test. After uninstalling
the antivirus program, always restart it once (this is important!) and then try installing the parental
control again. If it now works, then install the antivirus program again. For some customers, the antivirus
program seems to behave correctly if the parental control was first installed on the computer. If the
installation does not work even after the (temporary) removal of the antivirus program, you will find an
error.txt or an install.log in the directory c:\windows\cc. Please send us this in case of an error. Please
send us this information via e-mail to support@salfeld.net stating the login name used.
Error #105
This error means that the initial synchronization with the Web Portal could not be completed. This may be due
to a one-time timeout of our server or a temporary, unstable network connection. Please restart the PC once.
Then check whether an Internet connection exists. Then restart the installation.
Error #108
This error means that a user account could not be initialized and transferred correctly. Is the PC a member of
a company network or a domain? Please try to restart the PC in the first step. Then download and install the
latest version from the the
Download area. If error 108 occurs again, you should
find the files install.log and error.txt in the directory c:\windows\cc. Please send us this log file with your login
name to the e-mail support@salfeld.net.
Error #109
This error occurs if there are difficulties when transferring data from a previous version (e.g. Child Control
2015). In this case, please uninstall the previous version completely. If the 2015 version is no longer
available, you can download it again under the following link, install it and remove it immediately after the
first start via File -> Uninstall. Link to the 2015 version: https://salfeld.net/prg/chico2015.exe
After this procedure you should restart the PC once and then download and install the current version again in
the
Download area.
Error #10012
This error means that a service could not be started correctly. Possibly something “jammed” or an antivirus
program prevents access. Can you restart the computer once and then try the installation again? Have you
possibly installed a third-party antivirus program? Many customers were able to solve the problem by
uninstalling the antivirus software once, then restarting the PC once (restarting is really important!), then
installing Child Control and then installing the antivirus again. Another reason (after receiving feedback
from other customers) could be the installation of Acronis True Image software. For other customers,
uninstalling True Image, installing Parental Control and then installing True Image again helped. If this is
still not successful, you will find an install.log file in the c:\windows\cc\ directory if the installation
fails. Please send us this file by e-mail to support@salfeld.net with your login name, so that we can check
what is running wrong on your side.