FAQ Child Control for Windows

Password forgotten?
Errorcode in setup?
Stopped working?
Don't receive E-Mails?
Extension Time?
Settings only via web?
Add/manage users?
Manage multiple PCs?
Change e-mail adress?
Export settings?
Domain users supported?
How to uninstall?

Questions? Contact Us

Password forgotten?

When you installed Childl Control, you specified an e-mail address. Directly on the children’s PC you can see which e-mail address was used under Options / About (in case you ever forgot this). You can reset your password at any time at our password forgotten page on our homepage. For security reasons you will receive a confirmation email. If you do not receive this e-mail within 10 minutes after the request on our homepage, please check the spam settings of your e-mail provider.

Errorcode in setup?

If you have received an errorcode during install, see this errorcode page.

Stopped working?

If the program no longer works and/or limits are not applied, please proceed as follows: First restart the children’s PC manually. Then check whether the parental control icon is still visible in the lower right corner of the taskbar. If you click on the icon, the current limits and the current elapsed time should be displayed.

In this screen, check whether the elapsed time and the displayed limits correspond to what is displayed in the Web Protal or what you have set. Check whether the daily counter is really counted up every minute. You should also check whether the synchronization is working correctly. The date of the last sync can be found directly on the children’s PC in the above info area under (left side) “Details” and then at the bottom of the screen. If the icon is not displayed in the task bar (you might have intentionally hidden it) try the keys CTRL + F6. If no info window appears, you should download Child Control again from our homepage and install it over your existing version. You can always find the download on our download page. If all this does not help, you can reset Child Control once. To do so, uninstall the version complete, do a reboot (this is important!) and download and install latest version from our download page.

Don’t receive E-Mails?

If e-mail sending via our server does not work, but you have received a “successful” message from the program, 95{b4fb3f4a2b1cf855929557f7924a55dddcdba672b9d4ba93bcf87cf19cdc248b} of this is due to the fact that your mail program/mail provider has classified the Child Control report e-mail as SPAM/Junk. This is also the case if you have requested a “Forgotten password” email and it does not reach your mailbox within 10 minutes.

Often spam filters are also dynamic, i.e. it is quite possible that they worked earlier. Please check your junk/spam folder for the sender of the parental controls report@mail.salfeld.net We recommend that you save this address in your e-mail program in the address book. You can also send a message directly from the e-mail program to this address. You should receive an automatic reply here. You can request a (new) test mail from the parental control at any time in the e-mail notification area by clicking on the “Test mail” button. If emails only arrive partially (e.g. no stop mail), this may be due to the fact that the PC has not been shut down properly. In case of a simple ” power off ” or crash no more STOP mail will be sent.

Extension Time?

Child Control has always offered an extension function. We have adapted the logic of the extension to our customer requirements. The extension works as follows:

Setting an extension: You can open the status window by clicking on the icon in the taskbar. Then click on Extension and the Extension window will appear. Now enter a extension time in minutes and your password (the same password you use for the settings). You can also set an extension several times, in which case the different extension times are added together. An extension is *always* displayed in the status window. As an alternative to the password, you can also enter (a previously defined) TAN to extend the time. If you enter a TAN, the minute time entered is irrelevant, it is permanently linked to the TAN.

What is extended: An extension time increases the times of ALL time limits that may exist. An extension time also overrides a possibly set blocked time. The extension time is displayed in the status window. The extension time remains the same until any limit has expired. From this point on (a limit has expired), the extension time is counted down every minute. At the end of this overtime period, the limit takes effect as if there had been no overtime.

For whom and for how long is the extension valid: An extension is only valid for the user for whom it was set. All other users remain untouched. An extension is valid for a maximum of one day, i.e. if a new day starts, the extension is reset to 0. However, you cannot automatically delete or prevent this behavior under Web Portal -> Settings -> General.

Can you delete an extension time? Yes, simply enter less than or equal to 0 as the extension time value.

Settings only via web?

Install Child Control once on the child’s PC. A database is created directly on the PC and the limits set by you (e.g. time limits or web filters) are monitored. It is also possible to (temporarily) switch off Child Control and set extension times (by password or TAN) directly on the respective children’s PC without having to be connected to the Internet. You make all other settings on the Internet in our Web Portal. For you, this has the advantage that you can access the settings from any location and any Internet device, without having to disturb the child at the children’s PC. For us, this has the advantage that we can implement improvements much faster than before (there will no longer be two different user interfaces to adapt). The settings in the Web Portal synchronize with the settings directly on the children’s PC at regular short intervals (5 minutes).

Add/manage users?

The first time you install Child Control, you specify for which users you want to enable Child Control. Accounts for which you do not set a check mark (in the installation process) are not affected by parental control. Here you should make sure that the specific Windows user account is password protected so that the program cannot be bypassed in this way. Adding a user later: If Child Control is already installed and you want to add a new user, create a new user account in Windows. After someone has logged on to the children’s PC with this account once, the corresponding user also appears in the top right corner of the user selection in the Web Portal and you can set any limits for this account. Alternatively, you can download the installation file of the Child Control from our download page. Then start the installation file (can also be installed over an already existing version) and tick the new user. PS: There is no limit to the number of users on the license side and technically – the license is always valid per device/per Windows PC.

Manage multiple PCs?

You can control and manage several PCs with one and the same login. If you operate several PCs with Child Control and want to manage them all online with the same user account, make sure that the same user name (e-mail) is entered on each of the children’s PCs. You can only change the login e-mail adress by un-installing and re-installing the software.

Change e-mail adress?

If you want to use a new or different e-mail address for Child Control, you must completely uninstall the program and then reinstall it with the new e-mail address. Licenses are not affected by this, they are not bound to an e-mail address and can be moved as often as you like. The new e-mail address is only available in the Web Portal *after* you have reinstalled the app or program on the child device.

Export settings?

You can easily save settings outside the Web Portal and the children’s PC. To do this, log on to the Web Portal and select the Settings -> General. Then select the Import or Export button to save or load the settings of the currently selected user. Please repeat this procedure for several users.

Domain users supported?

The following special features must be taken into account for a domain: The software can be configured either with the domain accounts or with the local accounts. For a configuration on a domain client it is necessary that the program is installed and configured with domain admin rights. We do not recommend installations in domains>50 users, because reading and managing the users can affect the performance of the program and the PC very much. With a local installation without a domain (i.e. the program is not required in the domain), the program can be installed locally as usual (important: log on locally for this). Please note that a change from domain login to local login can result in individual user accounts “disappearing” in the program (e.g. if a domain account does not exist locally).

Summarized: In a domain, the software “attracts” the domain users, in a local application, the local users. If you switch between domain and local login, you should create the relevant user accounts twice (i.e. in domain AND(!) locally), otherwise users may be deleted again.

Note about Azure Active Directory: An Active Directory on Azure is currently not supported.

How to uninstall?

The software can be removed via the Windows Control Panel -> Programs -> Uninstall programs. Please note that the password of the program must be entered for the uninstallation. If the control panel is not available (e.g. because it is locked by the parental control or another program) you can also choose the following alternative way: Click on the Child Control icon to open the Info window (press CTRL + F6 alternatively). In the Info window, select Options area and then the “Uninstall” button (you will also need to enter the password here). If an old version of the parental control is active or the current version is no longer functional, download and install the current version from our homepage. A newer version can always be installed over an older version. Please do not use any third-party programs (removal tools, etc.) to remove the software, but select only the built-in uninstall routine.